To get help from the Long-Term Care Ombudsman advocacy program, please call the statewide toll-free number: 1-800-834-0598.
Or find contact information for the Ombudsman advocate serving your area on this page.
Operating under Legal Aid of WV, the West Virginia Long-Term Care Ombudsmen are non-attorneys who advocate for residents by:
Identifying, investigating, and resolving complaints made by, or on behalf, of long-term care residents.
Making routine unannounced visits to long-term care facilities to monitor the general care and condition and care of residents.
Representing the interests of residents to government agencies, and working collaboratively to find administrative, legal, and other remedies.
All services offered by the Ombudsman Program are free, confidential, and open to any long-term care resident, their family, or other concerned caretakers and friends.
Find the Ombudsman non-attorney advocate in your area:
Regional Ombudsman – Beckley
115B South Kanawha Street
Beckley, WV 25801
Phone: 304-255-0561, ext. 2216
Serving the following counties: Boone, Logan, McDowell, Mingo, Raleigh, Wyoming
Regional Ombudsman – Elkins
224 Third Street
PO Box 229
Elkins, WV 26241
Phone: 304-635-7600, ext. 2420
Serving the following counties: Barbour, Braxton, Gilmer, Nicholas, Pocahontas, Randolph, Tucker, Upshur, Webster
Regional Ombudsman – Huntington
418 8th Street, Second Floor
Huntington, WV 25071
Phone: 304-697-2070, ext. 2520
Serving the following counties: Cabell, Lincoln, Putnam, Wayne
Regional Ombudsman – Martinsburg
301 W. Burke St., Suite B
Martinsburg, WV 25401
Phone: 304-263-8871, ext. 2812
Serving the following counties: Berkeley, Grant, Hampshire, Hardy, Jefferson, Mineral, Morgan, Pendleton
Regional Ombudsman – Morgantown
165 Scott Avenue
Morgantown, WV 26508
Phone: 304-296-0001 ext. 3912
Serving the following counties: Harrison, Lewis, Monongalia, Preston, Taylor
Regional Ombudsman – Parkersburg
327 Ninth Street
Parkersburg, WV 26101
Phone: 304-485-7522, ext. 2913
Serving the following counties: Calhoun, Doddridge, Jackson, Mason, Pleasants, Ritchie, Roane, Wirt, Wood
Regional Ombudsman – Princeton
1519 North Walker Street
Princeton, WV 24740
Phone: 304-487-1463, ext. 3017
Serving the following counties: Fayette, Greenbrier, Mercer, Monroe, Summers
Regional Ombudsman – Wheeling
The Mull Center,
1025 Main Street
Wheeling, WV 26003
Phone: 304-232-1260, ext. 3217
Serving the following counties: Brooke, Hancock, Marion, Marshall, Ohio, Tyler, Wetzel
A statewide group of related senior and long-term care agencies which meets quarterly to share concerns and collaborate on solutions.