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Long-Term Care Advocacy – Ombudsman

To get help from the Long-Term Care Ombudsman advocacy program call the statewide toll-free number: 1-800-834-0598.

Or scroll down to find contact information for the Ombudsman advocate serving your area.

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Operating under the Legal Aid umbrella, the West Virginia Long-Term Care Ombudsmen are non-attorneys who advocate for residents by:

  • Identifying, investigating and resolving complaints made by, or on behalf, of long-term care residents.

  • Making routine unannounced visits to long-term care facilities to monitor the general care and condition and care of residents.

  • Representing the interests of residents to government agencies, and working collaboratively to find administrative, legal, and other remedies.

    All services offered by the Ombudsman Program are free, confidential and open to any long-term care resident, their family, or other concerned caretakers and friends.

Find the Ombudsman non-attorney advocate in your area:

Polly Lafferty

Regional Ombudsman – Beckley

115B South Kanawha Street
Beckley, WV 25801
Phone: 304-255-0561, ext. 2216
Fax: 304-699-4727

Serving the following counties: Boone, Logan, McDowell, Mingo, Raleigh, Wyoming

Mary Booth

Regional Ombudsman – Charleston

922 Quarrier Street Fourth Floor
Charleston, WV 25301
Phone: 304-343-4481, ext. 2139
Fax: 304-715-3217

Serving the following counties: Clay, Kanawha

Brenda Alvarado

Regional Ombudsman – Elkins

224 Third Street
PO Box 229
Elkins, WV 26241
Phone: 304-635-7600, ext. 2420
Fax: 304-715-3218

Serving the following counties: Barbour, Braxton, Gilmer, Nicholas, Pocahontas, Randolph, Tucker, Upshur, Webster

Tami Handley

Regional Ombudsman – Huntington

418 8th Street, Second Floor
Huntington, WV 25071
Phone: 304-697-2070, ext. 2520
Fax: 304-715-3221

Serving the following counties: Cabell, Lincoln, Putnam, Wayne

Kathryn McIntyre

Regional Ombudsman – Martinsburg

301 W. Burke St., Suite B
Martinsburg, WV 25401
Phone: 304-263-8871, ext. 2812
Fax: 304-715-3226

Serving the following counties: Berkeley, Grant, Hampshire, Hardy, Jefferson, Mineral, Morgan, Pendleton

Ed Hopple

Regional Ombudsman – Morgantown

165 Scott Avenue
Suite 209
Morgantown, WV 26508
Phone: 304-414-5433
Fax: 304-715-3227

Serving the following counties: Harrison, Lewis, Monongalia, Preston, Taylor

Linda WahlBaker

Regional Ombudsman – Parkersburg

327 Ninth Street
Parkersburg, WV 26101
Phone: 304-485-7522, ext. 2913
Fax: 304-715-3228

Serving the following counties: Calhoun, Doddridge, Jackson, Mason, Pleasants, Ritchie, Roane, Wirt, Wood

Marie Parker

Regional Ombudsman – Princeton

1519 North Walker Street
Princeton, WV 24740
Phone: 304-487-1463, ext. 3017
Fax: 304-715-3229

Serving the following counties: Fayette, Greenbrier, Mercer, Monroe, Summers

Chris Rine

Regional Ombudsman – Wheeling

The Mull Center,
Suite 716
1025 Main Street
Wheeling, WV 26003
Phone: 304-232-1260, ext. 3217
Fax: 304-715-3231

Serving the following counties: Brooke, Hancock, Marion, Marshall, Ohio, Tyler, Wetzel

Learn more:

image of three people meeting and holding papers

 West Virginia Ombudsman Advisory Committee

A statewide group of related senior and long-term care agencies which meets quarterly to share concerns and collaborate on solutions.

younger woman helps older woman with paperwork

Other Resources

See a list of other resources available in West Virginia for seniors and people living in long-term care.

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