To get help from the Long-Term Care Ombudsman program call the statewide toll-free number: 1-800-834-0598.
Or scroll down to find contact information for the Ombudsman serving your area.
Operating under the Legal Aid umbrella, the West Virginia Long-Term Care Ombudsman program works for residents by:
Identifying, investigating and resolving complaints made by, or on behalf, of long-term care residents.
Making routine unannounced visits to long-term care facilities to monitor the general care and condition and care of residents.
Representing the interests of residents to government agencies, and working collaboratively to find administrative, legal and other remedies.
All services offered by the Ombudsman Program are free, confidential and open to any long-term care resident, their family or other concerned caretakers and friends.
Find the Ombudsman in your area:
Regional Ombudsman – Beckley
115B South Kanawha Street
Beckley, WV 25801
Phone: 304-255-0561, ext. 2216
Serving the following counties: Boone, Logan, McDowell, Mingo, Raleigh, Wyoming
Regional Ombudsman – Elkins
224 Third Street
PO Box 229
Elkins, WV 26241
Phone: 304-635-7600, ext. 2420
Serving the following counties: Barbour, Braxton, Gilmer, Nicholas, Pocahontas, Randolph, Tucker, Upshur, Webster
Regional Ombudsman – Huntington
418 8th Street, Second Floor
Huntington, WV 25071
Phone: 304-697-2070, ext. 2520
Serving the following counties: Cabell, Lincoln, Putnam, Wayne
Regional Ombudsman – Martinsburg
301 W. Burke St., Suite B
Martinsburg, WV 25401
Phone: 304-263-8871, ext. 2812
Serving the following counties: Berkeley, Grant, Hampshire, Hardy, Jefferson, Mineral, Morgan, Pendleton
Regional Ombudsman – Morgantown
165 Scott Avenue
Morgantown, WV 26508
Serving the following counties: Harrison, Lewis, Monongalia, Preston, Taylor
Regional Ombudsman – Parkersburg
327 Ninth Street
Parkersburg, WV 26101
Phone: 304-485-7522, ext. 2913
Serving the following counties: Calhoun, Doddridge, Jackson, Mason, Pleasants, Ritchie, Roane, Wirt, Wood
Regional Ombudsman – Princeton
1519 North Walker Street
Princeton, WV 24740
Phone: 304-487-1463, ext. 3017
Serving the following counties: Fayette, Greenbrier, Mercer, Monroe, Summers
Regional Ombudsman – Wheeling
The Mull Center,
1025 Main Street
Wheeling, WV 26003
Phone: 304-232-1260, ext. 3217
Serving the following counties: Brooke, Hancock, Marion, Marshall, Ohio, Tyler, Wetzel
A statewide group of related senior and long-term care agencies which meets quarterly to share concerns and collaborate on solutions.
Seniors and those living in long-term care are often targets of financial exploitation. Learn more about this issue and ways Legal Aid can help.