Long-Term Care Advocacy - Ombudsman

To get help from the Long-Term Care Ombudsman advocacy program, please call the statewide toll-free number: 1-800-834-0598.

Or find contact information for the Ombudsman advocate serving your area on this page.

Operating under Legal Aid of WV, the West Virginia Long-Term Care Ombudsmen are non-attorneys who advocate for residents by:

Identifying, investigating, and resolving complaints made by, or on behalf, of long-term care residents.
Making routine unannounced visits to long-term care facilities to monitor the general care and condition and care of residents.
Representing the interests of residents to government agencies, and working collaboratively to find administrative, legal, and other remedies.

All services offered by the Ombudsman Program are free, confidential, and open to any long-term care resident, their family, or other concerned caretakers and friends.

Learn more about or apply for our VOLUNTEER Long-Term Care Ombudsman Program.

Reach our Ombudsman Director:
Ed Hopple
Remote office: 304-449-4755
Office: 1-800-834-0598 ext. 3912

Find the Ombudsman non-attorney advocate in your area:

Micah Bailey

Regional Ombudsman – Beckley

115B South Kanawha Street
Beckley, WV 25801
Phone: 304-255-0561, ext. 2234
Fax: 304-699-4727

Serving the following counties: Boone, Logan, McDowell, Mingo, Raleigh, Wyoming

Mary Booth

Regional Ombudsman – Charleston

922 Quarrier Street Fourth Floor
Charleston, WV 25301
Phone: 304-343-4481, ext. 2139
Fax: 304-715-3217

Serving the following counties: Clay, Kanawha

Brenda Alvarado

Regional Ombudsman – Elkins

224 Third Street
PO Box 229
Elkins, WV 26241
Phone: 304-635-7600, ext. 2420
Fax: 304-715-3218

Serving the following counties: Barbour, Braxton, Gilmer, Nicholas, Pocahontas, Randolph, Tucker, Upshur, Webster

Tami Handley

Regional Ombudsman – Huntington

418 8th Street, Second Floor
Huntington, WV 25071
Phone: 304-697-2070, ext. 2520
Fax: 304-715-3221

Serving the following counties: Cabell, Lincoln, Putnam, Wayne

Kathryn McIntyre

Regional Ombudsman – Martinsburg

301 W. Burke St., Suite B
Martinsburg, WV 25401
Phone: 304-263-8871, ext. 2812
Fax: 304-715-3226

Serving the following counties: Berkeley, Grant, Hampshire, Hardy, Jefferson, Mineral, Morgan, Pendleton

Michelle Richmond

Regional Ombudsman – Morgantown

165 Scott Avenue
Suite 209
Morgantown, WV 26508
Phone: 304-989-5023
800-834-0598, ext. 3217
Fax: 304-715-3227

Serving the following counties: Harrison, Lewis, Monongalia, Preston, Taylor

Linda WahlBaker

Regional Ombudsman – Parkersburg

327 Ninth Street
Parkersburg, WV 26101
Phone: 304-485-7522, ext. 2913
Fax: 304-715-3228

Serving the following counties: Calhoun, Doddridge, Jackson, Mason, Pleasants, Ritchie, Roane, Wirt, Wood

Marie Parker

Regional Ombudsman – Princeton

1519 North Walker Street
Princeton, WV 24740
Phone: 304-487-1463, ext. 3017
Fax: 304-715-3229

Serving the following counties: Fayette, Greenbrier, Mercer, Monroe, Summers

Diane Roy

Regional Ombudsman – Wheeling

The Mull Center
1025 Main Street, Suite 716
Wheeling, WV 26003
Phone: 800-834-0598, ext. 3225
Fax: 304-715-3231

Serving the following counties: Brooke, Hancock, Marion, Marshall, Ohio, Tyler, Wetzel

Learn more:

West Virginia Ombudsman Advisory Committee

A statewide group of related senior and long-term care agencies which meets quarterly to share concerns and collaborate on solutions.

Other Resources

See a list of other resources available in West Virginia for seniors and people living in long-term care.