Operating under Legal Aid of WV, the West Virginia Long-Term Care Ombudsmen are non-attorneys who advocate for residents by:
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Identifying, investigating, and resolving complaints made by, or on behalf, of long-term care residents.
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Making routine unannounced visits to long-term care facilities to monitor the general care and condition and care of residents.
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Representing the interests of residents to government agencies, and working collaboratively to find administrative, legal, and other remedies.
All services offered by the Ombudsman Program are free, confidential, and open to any long-term care resident, their family, or other concerned caretakers and friends.
Learn more about or apply for our VOLUNTEER Long-Term Care Ombudsman Program.
Reach our Ombudsman Program Director:
Ed Hopple
Remote office: 304-449-4755
Toll Free: 1-800-834-0598, ext. 3912 (voicemail only)
Serving the following facilities: Fairmont Medical Center - Skilled Nursing Unit, St. Barbara's Memorial Nursing Home, and John Manchin Sr. Health Care Center
Find the Regional Ombudsman non-attorney advocate in your area:
Brenda Alvarado
Regional Ombudsman – Elkins
224 Third Street
PO Box 229
Elkins, WV 26241
Phone: 304-635-7600, ext. 2420
Toll Free: 800-834-0598, ext. 2420
Fax: 304-715-3218
Serving the following counties: Barbour, Gilmer, Harrison, Lewis, Randolph, Taylor, and Upshur
Tami Handley
Regional Ombudsman – Huntington
418 8th Street, Second Floor
Huntington, WV 25071
Phone: 304-697-2070, ext. 2520
Toll Free: 800-834-0598, ext. 2520
Fax: 304-715-3221
Serving the following counties: Cabell, part of Kanawha, Lincoln, Logan, Mingo, Putnam, and Wayne
Kathy McIntyre
Regional Ombudsman – Martinsburg
301 W. Burke St., Suite B
Martinsburg, WV 25401
Phone: 304-263-8871, ext. 2812
Toll Free: 800-834-0598, ext. 2812
Fax: 304-715-3226
Serving the following counties: Berkeley, Grant, Hampshire, Hardy, Jefferson, Mineral, Morgan, Pendleton, Preston, and Tucker
Mary Nicholas
Regional Ombudsman – Charleston
123 Washington Street, W. Suite 101
Charleston, WV 25302
Phone: 304-343-4481, ext. 2139
Toll Free: 800-834-0598, ext. 2139
Fax: 304-715-3217
Serving the following counties: Boone, Braxton, Clay, Fayette, part of Kanawha, Nicholas, Pocahontas, and Webster
Marie Parker
Regional Ombudsman – Beckley
115B South Kanawha Street
Beckley, WV 25801
Phone: 304-255-0561, ext. 3017
Toll Free: 800-834-0598, ext. 3017
Fax: 304-715-3229
Serving the following counties: Greenbrier, McDowell, Mercer, Monroe, Raleigh, Summers, and Wyoming
Diane Roy
Regional Ombudsman – Wheeling
The Mull Center
1025 Main Street, Suite 716
Wheeling, WV 26003
Phone: 304-232-1260, ext. 3017
Toll Free: 800-834-0598, ext. 3225
Fax: 304-715-3231
Serving the following counties: Brooke, Hancock, part of Marion, Marshall, Monongalia, and Ohio
Linda WahlBaker
Regional Ombudsman – Parkersburg
327 Ninth Street
Parkersburg, WV 26101
Phone: 304-485-7522, ext. 2913
Toll Free: 800-834-0598, ext. 2913
Fax: 304-715-3228
Serving the following counties: Calhoun, Jackson, Mason, Pleasants, Ritchie, Roane, Tyler, Wetzel, Wirt, and Wood
Learn more:
West Virginia Ombudsman Advisory Committee
A statewide group of related senior and long-term care agencies which meets quarterly to share concerns and collaborate on solutions.
Other Resources
See a list of other resources available in West Virginia for seniors and people living in long-term care.