By Phone: 866-255-4370
Phone Application Hours:
Monday, Wednesday, Thursday, Friday
– 8:30 am to 3pm
– 8:30 am to 12:30 pm and 6-8 pm
When you apply by phone, a member of our team will do a brief intake interview to determine whether we can help you. Before calling, learn more about eligibility, as well as the intake process and how to prepare.
If you have a hearing impairment, use the 7-1-1 WV Relay.
Language interpreters are available for limited or non-English speakers who apply by phone.
Para los que prefieren hablar en su lengua materna, proporcionamos intérpretes. Por favor, llámenos y díganos su idioma. Colocaremos a Usted en espera por algunos minutos y obtendremos un intérprete para la llamada. 866-255-4370.
Online: Online Application
Please note: When you apply online, you will still need to provide a phone number where you can be reached so we can speak with you directly. Before applying, you may want to review our eligibility guidelines.
Things to Remember When Applying Online:
- Please DO NOT fill out more than one application for the same legal issue.
- If you miss our first call, we will call you one more time. If you miss the second call, we will send you a letter with information about how to call us back.
- If you have a hearing or deadline within the next 10 days, DO NOT use the Online Application. Instead please call our Application Line at 866-255-4370 or reach out to your local office.
NOTE: Our Long-Term Care Ombudsman Program has a separate application process. To apply for their services, click here for additional information and contacts.