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Ombudsman Staff

Long-term care Ombudsmen can be contacted by calling the statewide toll-free number: 1-800-834-0598. Or you can call the Ombudsman who serves your region directly using their contact information below.

Roy Herzbach

LAWV Ombudsman Program Director

922 Quarrier St.
Charleston, WV 25301
Phone: (304) 343-4481, ext. 2135

Suzanne Messenger

State Ombudsman – West Virginia Bureau of Senior Services

1900 Kanawha Boulevard East
Charleston, WV 25305
Phone: 304-816-3151

Polly Lafferty

Regional Ombudsman – Beckley

115B South Kanawha Street
Beckley, WV 25801
Phone: 304-255-0561, ext. 2216
Fax: 304-699-4727

Serving the following counties: Boone, Logan, McDowell, Mingo, Raleigh, Wyoming

Mary Booth

Regional Ombudsman – Charleston

922 Quarrier Street Fourth Floor
Charleston, WV 25301
Phone: 304-343-4481, ext. 2139
Fax: 304-715-3217

Serving the following counties: Clay, Kanawha

Brenda Alvarado

Regional Ombudsman – Elkins

224 Third Street
PO Box 229
Elkins, WV 26241
Phone: 304-635-7600, ext. 2420
Fax: 304-715-3218

Serving the following counties: Barbour, Braxton, Gilmer, Nicholas, Pocahontas, Randolph, Tucker, Upshur, Webster

Tami Handley

Regional Ombudsman – Huntington

418 8th Street, Second Floor
Huntington, WV 25071
Phone: 304-697-2070, ext. 2520
Fax: 304-715-3221

Serving the following counties: Cabell, Lincoln, Putnam, Wayne

Kathryn McIntyre

Regional Ombudsman – Martinsburg

301 W. Burke St., Suite B
Martinsburg, WV 25401
Phone: 304-263-8871, ext. 2812
Fax: 304-715-3226

Serving the following counties: Berkeley, Grant, Hampshire, Hardy, Jefferson, Mineral, Morgan, Pendleton

Ed Hopple

Regional Ombudsman – Morgantown

165 Scott Avenue
Suite 209
Morgantown, WV 26508
Phone: 304-414-5433
Fax: 304-715-3227

Serving the following counties: Harrison, Lewis, Monongalia, Preston, Taylor

Linda WahlBaker

Regional Ombudsman – Parkersburg

327 Ninth Street
Parkersburg, WV 26101
Phone: 304-485-7522, ext. 2913
Fax: 304-715-3228

Serving the following counties: Calhoun, Doddridge, Jackson, Mason, Pleasants, Ritchie, Roane, Wirt, Wood

Marie Parker

Regional Ombudsman – Princeton

1519 North Walker Street
Princeton, WV 24740
Phone: 304-487-1463, ext. 3017
Fax: 304-715-3229

Serving the following counties: Fayette, Greenbrier, Mercer, Monroe, Summers

Chris Rine

Regional Ombudsman – Wheeling

The Mull Center,
Suite 716
1025 Main Street
Wheeling, WV 26003
Phone: 304-232-1260, ext. 3217
Fax: 304-715-3231

Serving the following counties: Brooke, Hancock, Marion, Marshall, Ohio, Tyler, Wetzel

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